FAQs

No, you do not need a referral. Osteopaths are primary healthcare practitioners and are trained to recognise conditions that require medical referral. They are also trained to perform standard examinations of the musculoskeletal, cardiovascular, respiratory and nervous systems. If we feel that osteopathic treatment is not appropriate for you, we will refer you to a GP or another medical specialist.

We recognise that each person, condition and injury is unique, so all new patients are booked in for an extended appointment of 60 minutes, which allows time for us to:

Discuss the reason for your visit, your general health and medical history, as well as exploring any other medical care you are receiving. Any information discussed during this process will remain completely confidential.

Conduct a comprehensive physical examination, including postural assessment, available movement as well as any other relevant clinical tests including orthopaedic and neurological testing. This thorough examination helps up to determine the underlying cause of your symptoms. It is likely that you will be asked to remove some of your clothing, to allow your posture and movements to be accurately assessed. You may bring shorts and a t-shirt if you wish and discuss any concerns with us.

Assess the health of your spine, joints and muscles through palpation and range of motion testing.

Discuss your diagnosis and personalised management plan, including treatment frequency, home based exercises and rehabilitation techniques to help you manage your condition and promote a faster recovery. You may be referred for further imaging (x-rays, CT scans, MRI) if necessary.

Start your treatment plan.

Every patient and presentation is different and are therefore treated as such. Your number of treatments and individualised management plan will depend on the cause and severity of your condition. Most patients begin to experience relief within 2-4 treatments.  Whilst some patients may experience great relief after 1-2 treatments, more severe conditions may require more ongoing care. Factors such as posture and workplace ergonomics, compliance with exercises and the frequency of treatment can directly affect your recovery. Your osteopath will give you a clear idea as to your prognosis and any changes to it as your treatment progresses.

Please bring any x-rays, ultrasounds, CT scans, MRI scans and reports or any other test results that you feel are relevant to your initial consultation. Your osteopath is also able to refer you for X-rays or further imaging should they be required.

Yes. Not only is Osteopathy safe during pregnancy, it is well recommended! Our Osteopaths complete obstetric osteopathic training and are highly skilled in pre and postpartum treatment and management.

Osteopathy is safe and gentle for both the mother and the baby. The techniques used during pregnancy are carefully selected to minimise any risk while promoting a comfortable, active pregnancy.

Joint manipulation is a safe and effective technique that is used regularly in osteopathic treatment to improve joint mobility. Whilst some people absolutely love the application of joint manipulation in their treatment, others do not. At Agility Osteopathy we will always respect your wishes, and will never manipulate your joints without your permission. There are plenty of other ways to improve your joint mobility and they are just as effective in the long run. Our osteopaths are highly skilled and experienced in a variety of techniques and will always endeavour to make you feel comfortable.

You may be eligible to claim back some of your osteopathic treatment through the Medicare Chronic Care Management Plan (formerly Enhanced Primary Care or EPC), however please note that a referral from your GP is required prior to your consultation. Please consult your GP to find out whether you are eligible.

Yes, Osteopaths are able to treat patients covered by a third-party insurer such as WorkSafe, TAC or DVA. Please notify us at the time of booking whether you will be claiming through a third party so we can ensure all requirements are met for a smooth process of handling your claim.

If you are covered by WorkSafe, please ensure you have the following details at your initial consultation:
• A referral letter from your GP
• A copy of your Work Safe certificate
• Your Work Safe Claim Number
• Your Insurer’s Details

Patients who are covered by the Department of Veterans Affairs must first obtain a referral from their General Practitioner made out to the osteopath they are booked in to see.

Many private health funds cover a portion of your osteopathic treatment under their extras package, with the exact amount depending on your specific fund and level of cover. Please consult your private health insurer prior to your initial visit if you are unsure of the details of your insurance.

The HICAPS terminal is available at Agility Osteopathy to instantly claim your health insurance rebate by simply swiping your private health insurance card at the time of payment.

As primary health care practitioners, our osteopaths are trained to identify when osteopathic treatment is not appropriate. If this is found to be the case, your osteopath will discuss the options with you and organise a clear and direct referral to ensure that you are taken take of appropriately.

At Agility Osteopathy you are our priority. We pride ourselves on providing access to a trusted referral network including sports physicians, radiologists, orthopaedic consultants, nutritionists, acupuncturists, massage therapists, psychologists, life coaches, physiotherapists and personal trainers amongst many others.

If you wish to discuss whether osteopathy is appropriate for you, please call us on 9866 8962 and we will be sure to discuss it with you.

There is a lot of overlap between the professions, with all three using some kind of manual therapy to treat the musculoskeletal system.

Physiotherapy focuses on the site of pain with a muscular and exercise rehabilitation emphasis.

Chiropractic focuses on the relationship between the spine and the nervous system. They place an emphasis on treatment utilising manual adjustment and/or manipulation of the spine.

Osteopathy focuses on the patient as a whole, treating joints, muscles and the nervous system, while utilising functional exercise rehabilitation to drive recovery. It is used to not only treat pain and injury, but to optimise performance and health by helping to promote efficiency in your body systems and prevent future injury.

Osteopaths recognise that the body is a unit of body, mind and spirit, and to effectively treat one element, all must be addressed. They also recognise that the body has an innate ability to self-heal (think scabs on a wound!), self-regulate (eg. temperature control) and that structure and function are reciprocally inter-related. Treatment is based on the understanding and application of these principles.

Telehealth refers to phone or video conferencing consultations. It enables us to connect with you in a unique way, ensuring you are moving forwards with your health and wellbeing.

What to expect:

In your virtual appointment we will ask you a series of questions regarding your current and previous medical history in order to further understand you, your injury and your concerns.

We will then assess you: guiding you through basic movements and tests, enabling us to narrow down to a more accurate diagnosis.

We will then discuss short term strategies and advice to offer short term relief from your pain and discomfort. Furthermore, longer term goals and strategies will be put in place to keep you moving forwards towards your health goals.

Will “Osteopathy” work without the hands-on treatment?

While we love using our hands-on approach to treatment, it is not the only beneficial part of your appointment. This is a great opportunity to focus on taking your health into your own hands – learning the skills that will enable you to care for your own body, in your own home.

We are now able to provide individual rehabilitation and exercise programs straight to your device using the state of the art software, Physitrack.

Telehealth may not be appropriate for everyone, but it does work particularly well for aches and pains, acute injury management, injury rehabilitation, working from home ergonomic assessment and exercise prescription to keep you moving.

We have added a “book and pay” functionality to our online booking system, enabling you to instantly book and pay for your appointment online. Simply click here and choose your appointment time.

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